Our Process
Initial Consultation
Every project with S Group Maintenance Services begins with a friendly, no-obligation consultation. We take the time to understand your needs—whether it’s a one-off repair, ongoing maintenance, or a larger construction project. During this stage, we’ll gather key details, answer any questions, and provide honest, expert advice to help guide the next steps.
Site Visit & Assessment
After your initial consultation, we arrange a timely site visit to assess the work required—whether it’s a planned project or an emergency call-out. Our team will inspect the property, identify any urgent issues, and ensure we fully understand your needs. For scheduled work, we take accurate measurements and discuss your options. In emergency cases, we act swiftly to resolve the immediate problem while advising on any follow-up repairs or maintenance needed.
Quotation & Scheduling
Following the site assessment, we provide a clear, detailed quotation outlining the scope of work, materials, timeframes, and costs—ensuring there are no hidden surprises. Once approved, we work with you to schedule the job at a time that suits your needs. For emergency works, we prioritise immediate response and, where necessary, follow up with a quote for any additional or long-term repairs.
Work Begins
Once the schedule is confirmed, our qualified team arrives on site fully equipped to carry out the work safely, efficiently, and with minimal disruption. We take pride in maintaining a clean and organised workspace, whether in a domestic or commercial setting. Throughout the job, we keep you informed of progress and ensure all work is completed to the highest standard in line with industry regulations and best practices.
Completion & Job Report
Upon completion of the work, we carry out a final check to ensure everything meets our quality standards and your expectations. To keep things fully transparent, we provide a detailed job report after every visit—clearly outlining the work completed, time spent on-site, and any recommendations for future maintenance. This gives you a complete record for peace of mind and accountability.
Aftercare & Follow-Up
Our commitment to quality doesn’t end when the job is done. We offer dedicated aftercare to ensure you’re completely satisfied with the work carried out. If you have any questions, concerns, or require additional support, our team is always on hand to help. We also provide scheduled maintenance options for ongoing care and can tailor follow-up services to suit your property’s long-term needs.